Zamok BIM
Service Operations

Run facility requests with service-level control

Capture user requests, route tickets to the right teams, and monitor service delivery with transparent status and response times.

  • Central request intake for occupants and facility users
  • Ticket routing by building, zone, and service category
  • Response and resolution status with SLA visibility
  • Service performance insights for operations leaders
Request DemoTalk to sales
B

Project Control Center

Enterprise portfolio workspace

Open Tasks

42

Documents

136

Team Members

28

Latest Operational Files

  • Tower-B_MEP_Revision-05.pdfUpdated
  • Asset Register - HVAC.xlsxUpdated
  • Safety Walkthrough - Week 20.docxUpdated
  • Commissioning Checklist.zipUpdated

Integrations & Sync

Revit ConnectorActive
Navisworks SyncActive
Desktop UploaderQueued
Next sync 14m API healthy
Facility Management - Trusted by teamsISO 19650 compliantNo installation required
Featured features

Facility HelpDesk

Unified request portal

Collect all service requests through one digital channel.

Smart ticket routing

Assign requests by asset type, location, and team responsibility.

Status-driven execution

Track every ticket from intake to closure with clear ownership.

SLA monitoring

Measure response and completion performance against service targets.

Field-ready resolution

Technicians update tickets from mobile devices on site.

Service analytics

Identify recurring issues and improve service quality over time.

How it works

Step-by-step workflow

  1. 1

    Receive requests

    Users submit issues through a structured service form.

  2. 2

    Route and prioritize

    Dispatch tickets to internal teams or vendors by urgency and scope.

  3. 3

    Execute and document

    Technicians capture notes, photos, and completion evidence.

  4. 4

    Close with accountability

    Confirm resolution status and retain service history for audits.

See the product

See it in action — Facility HelpDesk

Explore real usage scenarios in the interactive preview.

app.zamokbim.com
Facility HelpDesk Demo
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2D Drawing

1
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3D Model

Architecture + MEP
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Corporate offices

Handle employee requests for workspace, HVAC, and technical support.

Healthcare and public facilities

Coordinate high-volume incidents with measurable response commitments.

Mixed-use properties

Manage tenant and visitor requests across multiple service providers.

Use cases

Which teams is it for?

1

Corporate offices

Handle employee requests for workspace, HVAC, and technical support.

2

Healthcare and public facilities

Coordinate high-volume incidents with measurable response commitments.

3

Mixed-use properties

Manage tenant and visitor requests across multiple service providers.

Frequently asked questions

Yes. HelpDesk supports response and resolution monitoring at building or portfolio level.

Yes. Vendors can be invited with controlled access to assigned work.

Deliver predictable facility support

Launch a HelpDesk workflow tailored to your service model.

Contact Sales